1. Information we collect
We collect information that is reasonably necessary to operate Axe Casino, provide gambling services, meet legal and regulatory obligations, protect our customers and improve our website. Some information is provided directly by you, while other information is collected automatically when you use our website or services.
Information you provide
- Identity and contact details, such as your full name, date of birth, residential address, email address and telephone number.
- Account information, including your username, password, preferences, account status and records of communications with us.
- Verification information, which may include identity documents, proof of address, photographs, information about your source of funds and other information needed for customer due diligence.
- Transaction information, including deposits, withdrawals, wagering activity, payment method details, transaction history and related financial records. We do not generally store complete payment card numbers where these are processed by an external payment provider.
- Information you provide when you contact customer support, make an enquiry, submit a complaint or participate in a promotion, survey or competition.
- Responsible gambling information, including self-exclusion requests, deposit limits, breaks, activity concerns and information needed to support safer gambling.
Information collected automatically
When you access the website, we may collect technical and usage information such as your IP address, device type, browser, operating system, language, approximate location, pages viewed, access times, referral information, clicks and error logs. We may also collect information through cookies, web beacons, software development kits and similar technologies. This information helps us keep the website secure, remember preferences, understand website performance and provide relevant content.
You may be able to control cookies through your browser settings. Disabling some cookies may affect website functionality, account access or the availability of certain features. We may also receive information from identity verification providers, payment providers, fraud prevention services, analytics providers, advertising partners, publicly available sources and other lawful sources.
2. How we use personal information
Axe Casino uses personal information for the purposes for which it was collected and for related purposes that you would reasonably expect. These purposes may include:
- Creating, administering and securing your account, and providing access to our website and services.
- Processing deposits, withdrawals, payments, bonuses and other account transactions.
- Verifying your identity, age, location and eligibility to use our services.
- Complying with applicable laws, licence conditions, regulatory requirements, tax obligations, anti-money laundering and counter-terrorism financing requirements, and responsible gambling obligations.
- Detecting and preventing fraud, money laundering, collusion, bonus abuse, account misuse, cyberattacks and other unlawful or harmful activity.
- Monitoring gambling activity and providing safer gambling tools, information, interventions and support.
- Responding to enquiries, resolving complaints and providing customer service.
- Operating, maintaining, testing and improving our website, systems, products and security controls.
- Sending service communications, including account notices, security alerts, transaction confirmations, policy updates and other essential information.
- Sending marketing communications where permitted and where you have provided consent or we otherwise have a lawful basis to do so.
- Conducting research, analysis and reporting using aggregated or de-identified information where reasonably possible.
We may use automated tools to assist with identity checks, fraud detection, security monitoring, personalisation or responsible gambling assessments. Where required by law, we will provide information about significant decisions made using automated processes and explain available review options. We do not use sensitive information for unrelated purposes without an appropriate legal basis or your consent.
Marketing choices
You can opt out of promotional emails, text messages or other direct marketing by using the unsubscribe option in the communication, changing your account preferences or contacting us. You may continue to receive non-promotional messages that are necessary to manage your account or provide our services. Opting out of marketing does not delete your account or stop information being used for legal, security or service-related purposes.
3. Disclosure, storage and security
We may disclose personal information to organisations that help us operate Axe Casino or where disclosure is required or permitted by law. These organisations may include payment and banking providers, identity and age verification providers, fraud prevention and risk management services, technology and hosting providers, customer support providers, professional advisers, auditors, insurers, regulators, law enforcement agencies and government authorities.
We may also disclose information in connection with a proposed or completed business transfer, merger, acquisition, restructuring, financing or sale of assets. We require service providers that handle information on our behalf to take appropriate steps to protect it and use it only for authorised purposes. We do not sell personal information in the ordinary meaning of that term.
Overseas disclosures
Some service providers, group companies or technology systems may be located outside Australia, or may access information from overseas. As a result, personal information may be disclosed to or stored in other countries. The privacy protections in those countries may differ from Australian requirements. Where applicable, we take reasonable steps to assess providers, use contractual protections and maintain safeguards for overseas handling. By using our services, you acknowledge that overseas disclosures may occur as described in this Policy.
Security and retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, encryption, monitoring, secure facilities, staff training, authentication procedures and incident response processes. No website or electronic transmission is completely secure, so you should keep your password confidential and contact us promptly if you suspect unauthorised access.
We retain personal information for as long as it is reasonably necessary for the purposes described in this Policy, including to provide services, meet legal and regulatory requirements, resolve disputes, enforce agreements, prevent fraud and maintain business records. When information is no longer required, we take reasonable steps to delete it, destroy it or de-identify it, subject to technical, legal and record-keeping limitations.
4. Your rights and how to contact us
You may have rights under applicable privacy laws to request access to personal information we hold about you and to ask us to correct information that is inaccurate, incomplete, out of date or misleading. You may also ask about how we handle your information, withdraw consent where processing relies on consent, or raise a concern about our privacy practices. Some requests may be subject to legal exceptions, identity checks, technical limitations or obligations to retain information.
To make a privacy request or ask a question, contact Axe Casino through the customer support or privacy contact details published on our website. Please provide enough information for us to identify your account and understand your request. We may ask for additional information to verify your identity before responding. We aim to respond within a reasonable period and will explain any delay or refusal where permitted.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator. You should generally raise your concern with us first so we have an opportunity to investigate and resolve it.
Account information and third-party websites
You are responsible for keeping your account details accurate and notifying us of changes. You should not provide another person's personal information unless you are authorised to do so. Our website may contain links to third-party websites, payment pages or services. Those third parties have their own privacy policies, and Axe Casino is not responsible for their privacy practices. Please review their policies before providing information.
5. Cookies, changes and complaints
Cookies are small files or similar technologies stored on your device. We may use strictly necessary cookies to enable account functions, security and navigation; preference cookies to remember settings; analytics cookies to understand use of the website; and marketing or advertising technologies where permitted. Third parties may place cookies or collect information on our behalf. You can manage available choices through our cookie controls or your browser, although some functions may not operate correctly if necessary cookies are blocked.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices. The updated version will be published on this page with a revised effective date where appropriate. Material changes may also be communicated through the website, email or your account. You should check this page periodically. Continued use of our services after an update means you acknowledge the revised Policy, to the extent permitted by law.
If you believe we have mishandled your personal information, please contact us as soon as possible with details of your concern. We will assess the issue, seek further information where needed and take reasonable steps to resolve it. If an eligible data breach occurs, we will take the action required by applicable law, which may include assessing the breach, notifying affected individuals and notifying regulators.
This Policy should be read with the Axe Casino Terms and Conditions, Cookie Policy, Responsible Gambling information and any other notices provided when you use our services. If you have questions about this Policy or how your personal information is handled, please contact our support team.