Responsible Gaming

Gambling can be an enjoyable leisure activity when it is kept within reasonable personal and financial limits. Casino games are based on chance, and outcomes cannot be predicted or controlled. There is no strategy that guarantees a win, and previous results do not make a future result more likely. Every spin, hand or game is a separate event.

Only gamble with money you can afford to lose after essential expenses have been paid. Never use money set aside for rent, mortgage payments, bills, food, education, savings or other important commitments. Gambling with borrowed money, credit intended for another purpose or money needed by your family can create additional pressure.

• Set a budget before you start and keep to it.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from everyday spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or continuing for longer.
• Remember that gambling is entertainment and not a source of income.
• Never gamble to recover money you have already lost.

A win does not mean you need to continue playing, and a loss does not mean you are due for a win. Consider withdrawing winnings rather than returning them to play. Keeping a clear record of deposits, withdrawals and time spent gambling may also help you understand your habits.

Personal limits can help you make decisions before you begin gambling. Depending on the features available through your account, you may be able to request deposit, spending, loss or session limits, take a temporary break, or close your account. Limits are designed to support informed choices, but they are not a substitute for professional help.

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact at first. You do not need to wait for a serious problem before asking for help.

Possible warning signs include spending more time or money gambling than planned, thinking about gambling frequently, hiding gambling from family or friends, feeling restless when trying to stop, or returning to win back losses. Other signs may include borrowing money, missing bills, using savings, selling belongings, neglecting responsibilities, arguing with people close to you, or feeling anxious, depressed, ashamed or unable to cope.

• You have tried to cut back or stop but have not been able to.
• You increase your bets to achieve the same excitement.
• You gamble to escape problems or change your mood.
• You feel guilty after gambling or keep your activity secret.
• Gambling is affecting your work, studies, sleep or relationships.
• You need to gamble more to recover earlier losses.
• You are experiencing financial stress because of gambling.

These signs do not provide a diagnosis, but they are a reason to pause and seek support. Speak openly with someone you trust, contact a gambling support service, and consider stopping access to gambling while you review your situation. Support is available whether you gamble occasionally or frequently.

Confidential and independent support is available across Australia. Gambling Help Online provides information, counselling and support for people affected by gambling, as well as their family and friends. Visit gamblinghelponline.org.au to access online support and find telephone or local services. Services may vary by state or territory, and a qualified counsellor can help you understand your options.

• Gambling Help Online: gamblinghelponline.org.au
• Lifeline: call 13 11 14 for crisis support in Australia.
• Emergency assistance: call 000 if you or someone else is in immediate danger.
• A trusted doctor, financial counsellor, family member or friend can also be a useful first point of contact.

If gambling has caused financial difficulty, a financial counsellor may help you review debts, manage bills and create a practical plan. If you are supporting someone else, remember that you can seek help for yourself as well. You are not responsible for controlling another adult's gambling, and you should protect your own finances and wellbeing.

If you are having thoughts of suicide or self-harm, seek immediate assistance by calling 000, contacting Lifeline on 13 11 14, or going to the nearest hospital emergency department. Gambling problems can feel overwhelming, but help is available and taking the first step can make a difference.

Axe Casino aims to provide clear information about gambling and account controls. We may ask for information to verify age, identity, account ownership or compliance with applicable requirements. You must be at least 18 years old to use gambling services in Australia, and you must not allow a minor to access your account or device for gambling.

We encourage players to keep their account details secure and to contact support if they believe another person has accessed their account. We may apply restrictions, suspend an account or request additional information where required by our procedures or applicable law. Responsible gaming tools and account actions may not reverse completed bets or guarantee recovery of losses.

Marketing messages can be managed through the available communication preferences or by contacting support. Please note that stopping promotional messages does not necessarily close your account or stop all service-related communications. If you have requested a gambling break or account closure, do not create another account or attempt to bypass the restriction. Contact support if you need clarification about your account status.

For questions about limits, breaks, account closure or responsible gaming support, contact Axe Casino through the customer support channels shown on this website. Our team can explain the options available to you, but they cannot guarantee gambling outcomes or provide financial, legal or clinical advice. Please read this information together with the applicable Axe Casino terms, privacy information and account rules.